Terms & Conditions

These Terms and Conditions (“Terms”) apply to purchases made through vitaluxo.com.

vitaluxo.com is operated by Zhengzhou Kuangrun Network Technology Co., Ltd.

By placing an order through our website, you confirm that you have read, understood, and agreed that your purchase is subject to these Terms and any other applicable policies available on vitaluxo.com.

Scope of These Terms

These Terms apply to products purchased through vitaluxo.com.

Your purchase may also be subject to additional policies, including:

  • Shipping Policy
  • Return and Refund Policy
  • Payment and Security Policy
  • Privacy Policy
  • Product Support and Care Information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to ensure that our product descriptions, dimensions, materials, finishes, colors, features, pricing, images, and availability information are presented as accurately as possible.

VITALUXO products may include:

  • Artistic stone sculptures
  • Decorative stone ornaments
  • Modern home art pieces
  • Interior decorative sculptures
  • Creative artistic displays
  • Other decorative home products

Actual product appearance may vary slightly due to factors including:

  • Screen or display settings
  • Photography and lighting conditions
  • Manufacturing tolerances
  • Material or surface finish variations
  • Differences between production batches
  • Packaging or design updates

Products made with different materials, textures, finishes, natural stone characteristics, colors, or decorative elements may have slight variations in appearance. Such differences are normal characteristics of handcrafted and manufactured products and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content when reasonably necessary.

If a significant error affects an existing order, we may contact you to discuss available solutions or cancel the affected product and provide an appropriate refund.

Product Requirements and Usage Information

Certain VITALUXO products may include or require specific components, materials, or care considerations, such as:

  • Natural stone materials
  • Decorative finishes
  • Protective packaging
  • Product-specific care instructions
  • Other accessories or components listed on the product page

Customers are responsible for reviewing product information, specifications, dimensions, materials, and intended use before purchasing or using products.

Different models or versions may vary in design, materials, craftsmanship, decorative details, and included components.

Unless specifically stated otherwise, VITALUXO does not guarantee compatibility with third-party replacement parts, accessories, modifications, or other external components.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation email.

This confirmation indicates that we have received your order, but it does not necessarily mean that your order has been finally accepted or confirmed for shipment.

VITALUXO reserves the right to refuse, limit, verify, or cancel orders when reasonably necessary, including situations involving:

  • Payment authorization failure
  • Suspected fraud
  • Unauthorized payment activity
  • Inventory limitations
  • Incorrect pricing or product information
  • Shipping restrictions
  • Duplicate or unusual orders
  • Abuse of promotional offers
  • Legal or regulatory restrictions
  • Other circumstances that prevent reasonable fulfillment

If an order is canceled after successful payment processing, we will issue an appropriate refund through the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: service@vitaluxo.com

We will make reasonable efforts to assist before order processing begins.

However, once an order enters our system, we cannot guarantee that changes or cancellations can be completed after processes such as:

  • Processing
  • Order preparation
  • Packing
  • Fulfillment
  • Shipping preparation
  • Dispatch

If an order has already been shipped, the applicable Return and Refund Policy will apply.

Prices

Unless otherwise stated at checkout, all product prices displayed on vitaluxo.com are charged in United States Dollars (USD).

Prices may vary depending on factors including:

  • Product design

  • Product specifications

  • Product variations

  • Promotional eligibility

  • Destination

  • Applicable taxes

  • Shipping fees

The final amount payable will be displayed during checkout before you complete your purchase.

VITALUXO may update product prices for future purchases at any time.

If a clear pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before shipment or cancel the affected order.

Taxes and Additional Charges

Applicable taxes, shipping fees, and other order-related charges will be displayed at checkout where required or supported.

International orders may require additional charges, including:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Customs clearance charges

  • Local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Payment

Available payment methods will be displayed during checkout and may vary depending on factors including:

  • Customer location

  • Device type

  • Order value

  • Available payment services

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.

  • The information provided is accurate and complete.

  • You authorize the processing of the applicable transaction amount.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For more information, please review our Payment and Security Policy.

Promotions and Offers

VITALUXO may occasionally provide promotional offers, including:

  • Promotional pricing

  • Discount codes

  • Product bundles

  • Limited-time offers

  • Free or discounted shipping promotions

  • Other promotional benefits

Promotional offers may include additional conditions, such as:

  • Start and end dates

  • Minimum purchase requirements

  • Product exclusions

  • Geographic restrictions

  • Quantity limitations

  • Customer eligibility requirements

  • Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

VITALUXO reserves the right to modify, suspend, or terminate promotional activities where permitted by applicable laws.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping fees, and related matters are subject to our Shipping Policy.

Unless specifically stated otherwise, all delivery timeframes provided are estimates.

Delivery may be affected by circumstances beyond VITALUXO’s reasonable control, including:

  • Carrier operations

  • Customs processing

  • Weather conditions

  • Transportation disruptions

  • Holidays

  • Remote delivery locations

  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

VITALUXO artistic stone sculptures and decorative products may include fragile materials, handcrafted surfaces, natural stone elements, delicate finishes, or other decorative components.

We take reasonable packaging measures to help ensure products are protected during transportation. Customers should inspect their orders immediately upon receipt.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are subject to our Return and Refund Policy.

Please contact VITALUXO before returning any product so that our customer support team can review your request and provide appropriate instructions.

Nothing in our return process is intended to limit consumer rights that cannot legally be excluded under applicable laws.

Damaged, Defective, or Incorrect Products

If your VITALUXO product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

This may include issues involving:

  • Stone sculptures

  • Decorative surfaces

  • Product materials

  • Packaging damage

  • Missing components

  • Incorrect products received

  • Other product-related concerns

We may request the following information:

  • Your order number

  • Clear photos of the product

  • Photos of the original packaging

  • A photo of the shipping label

  • A short video demonstrating the issue where applicable

Please keep the product and original packaging until our customer support team has reviewed your request.

Depending on the circumstances and applicable laws, available solutions may include replacement, refund, repair, or another appropriate resolution.

Product Use and Care

VITALUXO products should only be used for their intended purposes and should follow:

  • Product instructions

  • Material specifications

  • Safety information

  • Care recommendations

  • Product-specific guidelines

Artistic Stone Sculptures and Decorative Products

For stone sculptures, ornaments, and decorative art pieces:

  • Handle products carefully to avoid unnecessary impact, drops, or excessive pressure.

  • Keep products in suitable indoor environments unless specifically designed for outdoor use.

  • Avoid exposure to excessive moisture, extreme temperatures, or harsh chemicals.

  • Clean surfaces according to recommended care instructions.

  • Do not modify, alter, or damage the original structure or design.

  • Follow all product-specific care recommendations provided with the item.

Indoor and Outdoor Use

Unless otherwise clearly stated on the product page, VITALUXO products are primarily designed for indoor environments.

Products should avoid unnecessary exposure to:

  • Rain

  • Excessive moisture

  • Extreme temperatures

  • Prolonged direct sunlight

  • Strong chemicals

Any statements regarding outdoor suitability, weather resistance, or specific environmental use only apply where explicitly stated for the individual product.

Product Dimensions and Natural Variations

Dimensions and specifications displayed on vitaluxo.com are provided for product reference purposes only.

Minor variations may occur due to:

  • Manufacturing processes

  • Measurement methods

  • Material characteristics

  • Production batch differences

  • Design updates

Due to natural materials, production processes, and display conditions, decorative products may have slight differences in texture, color, surface finish, shape, or artistic details.

Such variations are considered normal characteristics of artistic products and are not necessarily defects.

Product Support and Warranty

Certain VITALUXO products may include product support or limited warranty services where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or in product support and care information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Unless otherwise agreed in writing by VITALUXO, products provided through vitaluxo.com are primarily intended for lawful personal, household, or gift purposes.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activities

You may not use vitaluxo.com or its purchasing systems for activities including:

  • Fraudulent transactions

  • Unauthorized payment activities

  • Abuse of discounts or promotional offers

  • Manipulation of checkout systems

  • Abuse of return or refund procedures

  • Unauthorized resale activities in restricted areas

  • Interference with website security

  • Other illegal or deceptive activities

VITALUXO may take reasonable actions to protect customers, the website, business operations, and payment systems when suspicious activities are identified.

Intellectual Property

Unless otherwise stated, website content including:

  • VITALUXO brand name

  • Logos

  • Product descriptions

  • Images

  • Graphics

  • Videos

  • Website layout

  • Design elements

  • Original content

is owned, licensed, or authorized for use by VITALUXO, Zhengzhou Kuangrun Network Technology Co., Ltd., or the respective rights holders.

Website content may not be copied, distributed, modified, commercially used, or otherwise exploited without proper authorization, except where permitted by applicable laws.

Third-Party Services

VITALUXO may use third-party service providers to support:

  • E-commerce infrastructure

  • Payment processing

  • Order fulfillment

  • Shipping and logistics

  • Customer support

  • Analytics

  • Advertising services

  • Fraud prevention

  • Website security

Third-party services may operate under their own terms and privacy policies.

VITALUXO is not responsible for independent third-party services that we do not control.

Electronic Communications

By placing orders or contacting us electronically, you agree that VITALUXO may communicate with you electronically where appropriate.

Communications may include:

  • Order confirmations

  • Payment notifications

  • Shipping updates

  • Tracking information

  • Customer support responses

  • Return or refund notifications

  • Security notices

Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Disclaimer

To the maximum extent permitted by applicable laws, vitaluxo.com and related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website operation or that all technical issues will be immediately resolved.

Product images and descriptions are intended to represent products as accurately as possible, but slight variations may occur.

Limitation of Liability

To the maximum extent permitted by applicable laws, VITALUXO and Zhengzhou Kuangrun Network Technology Co., Ltd. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website, except where such limitations are not permitted by law.

Nothing in these Terms excludes:

  • Liability that cannot legally be excluded

  • Mandatory consumer rights

  • Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to:

  • Product conformity

  • Defective products

  • Repairs

  • Replacements

  • Returns

  • Refunds

  • Cancellations

Changes to These Terms

VITALUXO may update these Terms from time to time to reflect changes in:

  • Business operations

  • Products or collections

  • Website features

  • Store policies

  • Legal requirements

Updated versions will be published on this page.

Contact Us

If you have any questions regarding these Terms, your orders, VITALUXO products, or our store policies, please contact us:

Brand:
VITALUXO

Website:
vitaluxo.com

Legal Entity:
Zhengzhou Kuangrun Network Technology Co., Ltd.

Registered Address:
No. 368-1, Duanfang Village, Wangcun Town, Xingyang City, Zhengzhou City, Henan Province, China

Unified Social Credit Code:
91410182MAE9N7W33R

Customer Support Email:
service@vitaluxo.com

vitaluxo.com is owned and operated by Zhengzhou Kuangrun Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.