FAQ

Orders and Shipping

How do I place an order?

To place an order, select the VITALUXO artistic stone sculpture or decorative piece you would like to purchase, review the available options, add the item to your cart, and complete the checkout process.

Once your order has been successfully submitted, we will send an order confirmation email to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist you before your order enters the processing stage. However, once an order has entered processing, packaging, fulfillment preparation, or shipping, we cannot guarantee that changes or cancellations can be made.

How can I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking information may take some time to update after a shipping label has been created. Tracking update frequency may vary depending on the logistics provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Please refer to our Shipping Policy for order processing times and estimated shipping periods.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your VITALUXO product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A photo of the shipping label, if available
• A short video if the issue relates to product condition, structure, materials, or other product details

Our support team will review the information provided and advise you on the appropriate next steps.

Product Support

What types of products does VITALUXO offer?

VITALUXO offers a carefully selected collection of artistic stone sculptures and decorative pieces designed to enhance everyday living spaces, interior atmosphere, and personal style.

Our collections may include:

• Artistic stone sculptures
• Decorative art pieces
• Modern home decorations
• Interior ornaments
• Statement decorative pieces
• Contemporary artistic designs

Existing products may change as new collections and designs are introduced.

Do VITALUXO products use different materials and finishes?

Materials, surface finishes, textures, structures, and craftsmanship details may vary depending on the product.

Due to production processes and product characteristics, slight differences may occur in:

• Shape
• Texture
• Color
• Finish
• Surface details
• Decorative elements

These variations may occur between individual products or production batches.

Such differences do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, textures, finishes, proportions, and artistic details as accurately as possible.

However, the actual appearance may vary slightly due to:

• Screen settings
• Lighting conditions
• Photography
• Material characteristics
• Manufacturing differences
• Product batches

Please review each product page for specific product information.

How should I care for my VITALUXO decorative pieces?

For most VITALUXO artistic stone sculptures and decorative products:

• Handle sculptures and decorative pieces carefully.
• Avoid drops, strong impacts, or excessive pressure.
• Keep products clean and dry.
• Use a soft cloth for external cleaning when appropriate.
• Avoid harsh chemical cleaners.
• Do not modify or alter the structure of the product.
• Follow any specific care instructions provided with the product.

How should I care for the materials and decorative details?

For products featuring special textures, finishes, or artistic details:

• Handle surfaces carefully.
• Avoid excessive friction or scratching.
• Keep products away from moisture unless specifically designed for such environments.
• Store or display products in suitable indoor conditions.
• Use recommended cleaning methods to maintain appearance.

What should I do if my sculpture or decorative piece has an issue?

If your VITALUXO product has an issue, please carefully inspect the product and avoid attempting repairs or modifications.

Please check:

• Product condition
• Surface details
• Structural parts
• Packaging condition
• Any visible damage

If the issue continues, please contact our customer support team.

Can I use VITALUXO products outdoors?

Unless otherwise stated on the product page, VITALUXO products are primarily designed for indoor environments.

We recommend protecting products from unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Long periods of direct sunlight
• Strong chemicals

Any outdoor-use, water-resistant, or special environmental statements only apply where specifically stated for a particular product.

Are product dimensions accurate?

The product dimensions displayed on our website are intended to provide useful reference information.

Slight differences may occur due to:

• Manufacturing methods
• Product structure
• Measurement techniques
• Material characteristics

Please review each product page for detailed specifications.

Returns and Warranty

What is your return process?

Before returning a product, please review our Return and Refund Policy and contact our customer support team for return instructions.

Returns sent without prior authorization or not following the provided instructions may not be accepted.

Does VITALUXO provide a warranty?

Eligible VITALUXO products may include limited product support or warranty service for qualifying defects in materials or craftsmanship under normal intended use.

If applicable, the warranty period, coverage details, exclusions, and claim procedures will be described on the relevant product page, product documentation, or order information.

For more details, please refer to our Product Support and Care information.

What should I do if my product has a problem?

If your VITALUXO artistic stone sculpture or decorative product has issues involving materials, structure, craftsmanship, surface details, or other product features, please avoid attempting repairs or modifications.

If the issue continues, please contact:

Email: service@vitaluxo.com

Please include:

• Your order number
• Product name
• Description of the issue
• Clear photos of the affected area
• A short video demonstrating the issue, if possible

This information will help our support team review your request more efficiently.

Payment

What payment methods do you accept?

Available payment methods will be displayed during checkout.

Prices are displayed and processed in United States Dollars (USD). Payment options may vary depending on your location, device, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

VITALUXO will never ask customers to send complete payment card information through email or customer support messages.

For more information, please refer to our Payment and Security Policy.

Product Information

Where can I find detailed product specifications?

Each product page provides product-specific information, which may include:

• Product dimensions
• Materials
• Colors and finishes
• Artistic details
• Included accessories
• Care instructions
• Recommended usage

Because product specifications vary, please review the relevant product page before purchasing.

Will colors or textures look different in person compared to the images?

Yes. Product colors, textures, finishes, and artistic details may appear slightly different due to:

• Screen settings
• Indoor lighting
• Photography conditions
• Material characteristics
• Manufacturing features

Our goal is to present each product as accurately as possible.

Are the finishes and details of each product exactly the same?

Not always.

Products with different finishes, textures, decorative elements, natural material characteristics, or handcrafted details may have slight variations between individual pieces or production batches.

These differences are considered normal characteristics of artistic products and do not necessarily indicate defects.

Contact Us

If you have any questions regarding orders, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us:

Email: service@vitaluxo.com

For order-related questions, please include your order number whenever possible.

For product support, please provide your product name and a brief description of the issue so we can assist you more efficiently.

Brand: VITALUXO

Website: vitaluxo.com

Legal Entity:
Zhengzhou Kuangrun Network Technology Co., Ltd.

Registered Address:
No. 368-1, Duanfang Village, Wangcun Town, Xingyang City, Zhengzhou City, Henan Province, China

Unified Social Credit Code:
91410182MAE9N7W33R

Customer Support Email:
service@vitaluxo.com

VITALUXO — Artistic stone sculptures designed to bring character and elegance to everyday spaces.

Explore VITALUXO’s latest artistic designs, curated collections, and new arrivals.