Privacy Policy

Last Updated: September 21, 2026

VITALUXO operates this website and online store, including related content, features, tools, products, and services, to provide customers with a convenient and reliable shopping experience (the “Services”).

The VITALUXO online store is owned and operated by Zhengzhou Kuangrun Network Technology Co., Ltd. VITALUXO is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our Services.

This Privacy Policy explains how we collect, use, disclose, and process your personal information when you visit vitaluxo.com, browse our stone sculpture and decorative art collections, place orders, communicate with customer support, interact with advertisements, or otherwise use our Services.

If our Terms and Conditions conflict with this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will apply to those privacy-related matters.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and agreed to the terms described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.

Personal information does not include information collected anonymously or processed in a way that can no longer reasonably identify an individual.

Depending on how you interact with VITALUXO, applicable laws, and your privacy choices, we may collect or process the following categories of information:

  • Contact Information: Including your name, email address, phone number, billing address, and shipping address.
  • Account Information: Including account details, login information, saved addresses, preferences, and related settings (where applicable).
  • Order and Transaction Information: Including viewed products, items added to your cart, purchased stone sculptures and decorative products, order history, payment status, returns, exchanges, cancellations, and transaction identifiers.
  • Payment Information: Payment details are processed through third-party payment service providers. VITALUXO generally does not store complete payment card numbers or security codes.
  • Customer Support Information: Including messages, order details, product questions, images, and any information you voluntarily provide when contacting our support team.
  • Device Information: Including browser type, device type, operating system, IP address, network information, and online identifiers.
  • Website Usage Information: Including visited pages, viewed art products, search activity, browsing behavior, shopping interactions, checkout activity, referring websites, and access dates and times.
  • Advertising and Analytics Information: Including advertising interactions, campaign information, conversion events, and measurement information (where permitted by applicable laws).
  • Cookie and Privacy Preference Information: Including cookie choices, consent preferences, and browser or device privacy signals.

Sources of Personal Information

VITALUXO may collect personal information from the following sources:

  • Directly from You: When you place orders through our website, create an account, subscribe to communications, contact customer support, or provide information.
  • Automatically Through Our Website: Through cookies, pixels, scripts, tags, local storage, server logs, and similar technologies.
  • Shopify and E-commerce Service Providers: Through platforms and services that support the operation of our online store.
  • Payment Service Providers: Through payment processors that securely handle transactions.
  • Shipping and Logistics Providers: Through companies involved in order fulfillment, delivery, and tracking services.
  • Advertising and Analytics Providers: Through services that help us understand website performance and advertising effectiveness.
  • Fraud Prevention and Security Providers: Through services that assist in protecting our website and customers.

How We Use Your Personal Information

Depending on your interactions with VITALUXO and the Services you use, we may process your personal information for the following purposes:

Providing and Improving Our Services

We use personal information to operate our website, process orders, arrange shipments, provide tracking updates, manage customer accounts, handle returns or refunds, respond to inquiries, and improve the overall shopping experience.

Payments and Transactions

We may use personal information to process payments, verify transactions, prevent payment fraud, maintain order records, and manage refunds, cancellations, or other transaction-related activities.

Marketing and Advertising

Where permitted by applicable laws, we may use information to measure advertising performance, understand customer interactions, improve marketing campaigns, analyze customer interests, and provide relevant information.

Website Analytics and Improvement

We may analyze website activity, product interactions, browsing behavior, and customer journeys to improve website functionality, product presentation, and user experience.

Security and Fraud Prevention

We may process information to identify, investigate, prevent, or respond to fraud, unauthorized activities, security issues, misuse, or other potentially harmful activities.

Communication With You

We may use your personal information to provide customer support, answer questions, send order confirmations, provide shipping updates, respond to requests, and maintain communications related to your purchases or our Services.

Legal and Compliance Purposes

We may process personal information when necessary to comply with applicable laws, regulations, legal obligations, accounting requirements, contractual obligations, or lawful requests from authorities.

Cookies and Similar Technologies

VITALUXO and our service providers may use cookies, pixels, tags, scripts, local storage, APIs, and similar technologies to operate, analyze, and improve our website.

These technologies may be used for the following purposes:

  • Enable essential website functions.
  • Maintain shopping cart and checkout features.
  • Remember website preferences.
  • Improve website performance and customer experience.
  • Analyze traffic and customer interactions.
  • Measure advertising effectiveness.
  • Understand product interests and shopping behavior.
  • Support marketing activities where permitted by applicable laws.

Cookies and similar technologies generally include strictly necessary technologies, functional technologies, analytics technologies, and advertising technologies.

Strictly necessary technologies may remain enabled because they are required for the basic operation of the website.

Where required by applicable laws, VITALUXO will obtain appropriate consent before enabling non-essential analytics or advertising technologies.

You can manage available cookie preferences through the cookie control settings provided on our website.

Advertising, Analytics, and AppLovin

VITALUXO may work with advertising, analytics, attribution, and measurement partners to understand customer interactions, evaluate advertising performance, improve marketing activities, and help prevent fraudulent activities.

One of the advertising and measurement partners we may work with is AppLovin Corporation (“AppLovin”).

When enabled, AppLovin technologies may use cookies, pixels, scripts, APIs, or similar technologies.

Depending on the technology configuration, applicable laws, and your privacy choices, information processed by advertising partners may include:

  • IP address.
  • Browser and device information.
  • Device or advertising identifiers.
  • Website browsing activity.
  • Product viewing and shopping interactions.
  • Search activity.
  • Shopping cart and checkout events.
  • Purchase and conversion information.
  • Advertising interactions and campaign performance information.
  • Cookie and privacy preference signals.

AppLovin and similar partners may process information, where permitted by applicable laws, for purposes including advertising measurement, conversion attribution, advertising optimization, fraud prevention, security, and improving advertising services.

VITALUXO does not intentionally provide sensitive personal information for advertising purposes.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, provide services, complete transactions, maintain website security, measure advertising performance, or comply with legal obligations.

Recipients may include:

  • Shopify and other e-commerce platform providers.
  • Payment processors and financial service providers.
  • Shipping, warehousing, and logistics providers.
  • Customer support service providers.
  • Technology, hosting, and security providers.
  • Analytics and measurement service providers.
  • Advertising and attribution providers.
  • Fraud prevention and risk management service providers.
  • Professional advisors and legal service providers.
  • Government authorities where required by law.

We may also disclose information related to business transactions, including mergers, acquisitions, financing, restructuring, or transfers of business assets.

Our Relationship With Shopify

Our online store is hosted by Shopify.

Shopify may collect and process personal information related to your access and use of our Services in order to provide, maintain, protect, and improve Shopify services.

Information submitted through vitaluxo.com may be processed by Shopify and other service providers located in different countries as required to provide our Services.

For more information about Shopify’s privacy practices, please review Shopify’s Consumer Privacy Policy:

https://privacy.shopify.com/en

Targeted Advertising and Privacy Choices

Depending on applicable privacy laws, certain advertising-related processing activities may be considered targeted advertising, sharing, or other regulated activities.

Where applicable, you may manage your choices through:

  • Cookie settings available on our website.
  • Available privacy preference tools.
  • Browser or device privacy settings.
  • Contacting VITALUXO customer support.

Where required by law and technically supported, VITALUXO respects applicable privacy preference signals, including Global Privacy Control (GPC).

Marketing Communications

Where permitted by applicable laws, VITALUXO may send promotional communications about products, offers, updates, or services.

You may unsubscribe from marketing emails at any time through the unsubscribe option included in those messages.

Even after unsubscribing from marketing communications, you may still receive important transactional messages related to orders, payments, shipping, returns, security, or customer support.

Third-Party Websites and Links

Our website may contain links to third-party websites, payment services, social media platforms, or other online services.

Third-party websites may have privacy policies different from VITALUXO. We are not responsible for the privacy, security, or content practices of third-party services that we do not control.

We recommend reviewing the privacy policies of third-party services before providing personal information.

Children's Privacy

VITALUXO’s website and shopping services are intended for general customers and are not directed toward children.

We do not knowingly collect personal information from children without parental consent or another lawful basis required by applicable laws.

If you believe that a child has improperly provided us with personal information, please contact us so that we can review the matter and take appropriate action.

Information Security

VITALUXO implements reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.

Please do not send sensitive information, such as complete payment card numbers, passwords, or security codes, through ordinary email.

Data Retention

VITALUXO retains personal information only for as long as reasonably necessary for the following purposes:

  • Processing and maintaining customer orders.
  • Providing customer support.
  • Handling returns, refunds, and exchanges.
  • Preventing fraud and maintaining website security.
  • Resolving disputes.
  • Meeting legal, tax, and accounting obligations.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

  • Right of Access: You may request access to the personal information we hold about you.
  • Right of Deletion: You may request the deletion of certain personal information.
  • Right of Correction: You may request correction of inaccurate information.
  • Right of Data Portability: You may request a copy of eligible personal information in a portable format.
  • Right to Object: You may object to certain types of processing.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
  • Right to Opt Out: Where applicable, you may opt out of certain advertising-related processing activities.

International Data Transfers

VITALUXO works with service providers, technology partners, payment providers, advertising partners, and logistics providers operating in different countries.

As a result, personal information may be transferred, processed, or stored in locations outside your country of residence.

Where required by applicable laws, appropriate safeguards will be implemented for international data transfers.

Changes to This Privacy Policy

VITALUXO may update this Privacy Policy from time to time to reflect changes in our business operations, website features, technologies, service providers, or applicable legal requirements.

When updates are made, we will revise the “Last Updated” date displayed at the beginning of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your applicable privacy rights, please contact us.

Brand:
VITALUXO

Website:
vitaluxo.com

Legal Entity:
Zhengzhou Kuangrun Network Technology Co., Ltd.

Registered Address:
No. 368-1, Duanfang Village, Wangcun Town, Xingyang City, Zhengzhou City, Henan Province, China

Unified Social Credit Code:
91410182MAE9N7W33R

Customer Support Email:
service@vitaluxo.com

vitaluxo.com is owned and operated by Zhengzhou Kuangrun Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.