Contact Us

Welcome to VITALUXO

We are committed to providing responsive and reliable customer support throughout your shopping experience.

Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or have any questions about our artistic stone sculptures and decorative products, our customer service team is here to help.

For questions regarding orders, shipping, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.

1. Customer Support via Email

Email: service@vitaluxo.com

Our customer service team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with existing orders, please include your order number in your message whenever possible.

For product-related questions, please include:

  • Product name
  • Order number (if available)
  • A brief description of your question or concern
  • Clear photos (if applicable)
  • A short video if the issue relates to product condition, materials, structure, or other product details

Providing this information helps us review your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@vitaluxo.com

Customer Service Hours:
Monday to Friday,
9:00 AM to 6:00 PM Eastern Time (ET)

Messages received outside normal support hours will be reviewed on the next business day.

Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.

3. Order, Shipping, and After-Sales Support

Our support team can assist you with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Product care and maintenance guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product specifications and material information
  • Business and wholesale cooperation inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected parts.

4. Product Support

VITALUXO offers a carefully selected collection of artistic stone sculptures, decorative art pieces, modern home ornaments, and unique interior decorations.

If you experience any issues with our products, our customer service team can assist you with:

  • Product dimensions
  • Materials and surface finishes
  • Product design details
  • Structure and craftsmanship information
  • Installation or placement guidance (where applicable)
  • Product care recommendations
  • Included accessories
  • Recommended usage
  • Product variations
  • General product questions

Because product specifications may vary, please provide the product name or order details when contacting us.

5. Business and Wholesale Inquiries

VITALUXO welcomes inquiries from retailers, distributors, commercial buyers, interior designers, and other potential partners.

For wholesale, distribution, bulk purchasing, or business cooperation opportunities, please contact:

Email: service@vitaluxo.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please provide:

  • Company name
  • Market or region
  • Estimated order quantity
  • A brief description of your inquiry

6. Company Information

Brand: VITALUXO

Website: vitaluxo.com

Legal Entity:
Zhengzhou Kuangrun Network Technology Co., Ltd.

Registered Address:
No. 368-1, Duanfang Village, Wangcun Town, Xingyang City, Zhengzhou City, Henan Province, China

Unified Social Credit Code:
91410182MAE9N7W33R

Customer Support Email:
service@vitaluxo.com

vitaluxo.com is owned and operated by Zhengzhou Kuangrun Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

We Are Here to Help

From selecting the perfect VITALUXO artistic stone sculpture to receiving and enjoying your order, our team is committed to making your shopping experience clear, convenient, and reliable.

If you have any questions, please contact us:

Email: service@vitaluxo.com

Thank you for choosing VITALUXO.

VITALUXO — Artistic stone sculptures designed to bring character and elegance to everyday spaces.