Shipping Policy
At VITALUXO, our goal is to provide you with a clear and reliable shipping experience from the moment you place your order until your product arrives at your door.
Our collection includes artistic stone sculptures, decorative art pieces, modern home decorations, and other interior decorative products. Where appropriate, we carefully package our products with protective materials to help reduce the risk of damage during transportation.
Order Processing
Orders are usually processed within 1–3 business days after successful payment confirmation.
Business days refer to Monday through Friday, excluding public holidays.
Order processing time is calculated separately from carrier shipping time. Processing times may be slightly extended during peak sales periods, holidays, unusually high order volumes, inventory checks, or other special circumstances.
Certain products with fragile structures, decorative details, special materials, or unique packaging requirements may require additional preparation before shipment.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (if available).
Estimated Delivery Time
Estimated delivery time is generally:
7–20 business days after shipment
Estimated delivery time does not include the 1–3 business days required for order processing.
Delivery times may vary depending on:
- Delivery destination
- Carrier availability
- Customs inspections or clearance procedures
- Public holidays
- Weather conditions
- Peak shipping periods
- Remote delivery locations
- Local delivery restrictions
- Other circumstances beyond our reasonable control
All delivery timeframes are estimates and do not constitute guaranteed delivery dates.
Shipping Methods and Fees
Available shipping methods and applicable shipping fees will be displayed during checkout based on destination, product type, package size, and items included in the order.
If promotional shipping or free shipping options are available, the applicable conditions will be clearly displayed before payment is completed.
Some larger sculptures, fragile decorative pieces, or products requiring special packaging may require different shipping arrangements depending on destination and transportation requirements.
Fragile Product Packaging
Some VITALUXO products may include:
- Stone or ceramic decorative elements
- Artistic surface details
- Sculptural structures
- Decorative components
- Other delicate product parts
Where appropriate, these products are packaged with protective materials to help reduce movement and impact during transportation.
Please handle your package carefully upon arrival and inspect the product as soon as possible after opening.
We recommend keeping the original packaging until you have confirmed that your order has arrived safely and without damage.
Tracking Your Order
When tracking information becomes available, we will send a shipping confirmation email containing your tracking number or tracking link to the email address provided during checkout.
After the shipping label is created, please allow some time for tracking information to become active.
Depending on the carrier and destination, tracking updates may only appear after the package reaches specific transportation or delivery checkpoints.
Delivery Delays
Although we work with reliable logistics providers and aim to deliver orders as efficiently as possible, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Carrier interruptions
- Customs inspections or clearance procedures
- Severe weather
- Transportation disruptions
- Public holidays
- Peak shipping periods
- Remote delivery locations
- Local delivery restrictions
- Unexpected logistics delays
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will review available tracking and delivery information.
Accuracy of Shipping Address
Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.
Please carefully check your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Contact information
If you discover an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update information before order processing begins. However, once an order enters processing or has been shipped, we cannot guarantee that changes can be made.
If an order is returned, delayed, or requires reshipment due to incomplete or incorrect shipping information provided by the customer, additional shipping charges may apply where permitted by applicable law.
International Orders
VITALUXO ships to selected international destinations where shipping services are available.
International shipments may be subject to:
- Customs inspections
- Import duties
- Taxes
- Brokerage fees
- Customs clearance charges
- Other fees imposed by local authorities or carriers
Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.
VITALUXO cannot control customs processing times or fees charged by local governments, customs authorities, or shipping carriers.
Products Damaged During Shipping
Because some VITALUXO products include detailed craftsmanship, decorative structures, special materials, or fragile components, we recommend inspecting your order immediately after delivery.
If your product is damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as possible.
To help us review your request, please provide:
- Your order number
- Clear photos of the damaged product
- Photos of the inner packaging
- Photos of the outer shipping box
- A photo of the shipping label
- A short video, if available
Please do not discard the damaged product or packaging until our customer support team has reviewed the issue.
Depending on the situation and applicable policies, we may provide an appropriate solution, such as replacement, refund, or another available resolution.
Lost or Delayed Packages
If tracking information shows unusual delays or your package cannot be located, please contact us so we can review available carrier information.
Where appropriate, we may assist with carrier inquiries or provide available resolution options.
Investigations and solutions may depend on carrier policies and the specific circumstances of the shipment.
Packages Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:
- Your mailbox or usual delivery area
- Front door, side door, or back door
- Building reception or mail room
- Family members
- Neighbors
- Local delivery carrier
If you still cannot locate your package, please contact us. We will work with you to review available delivery information.
Split Shipments
In some cases, items from the same order may be shipped separately due to:
- Inventory locations
- Product size
- Fragile product packaging requirements
- Warehouse availability
- Fulfillment requirements
For example, multiple decorative pieces in one order may be shipped in separate packages based on inventory location or packaging requirements.
If your order is shipped in multiple packages, each package may have a separate tracking number and may arrive at different times.
Even if VITALUXO chooses to split an order into multiple shipments, you will not be charged additional shipping fees.
Receiving Your Order
When receiving VITALUXO products, we recommend:
- Open the package carefully.
- Avoid using sharp tools near the product.
- Slowly remove protective packaging.
- Handle sculptures, decorative surfaces, and fragile components carefully.
- Inspect the product before disposing of packaging.
- Place the product on a clean and stable surface before display.
If your product includes placement instructions, adjustable components, or special care requirements, please review the relevant product instructions before use.
Contact Us
If you have any questions regarding shipping, tracking, delivery, or damaged products, please contact our customer support team:
Brand: VITALUXO
Official Website: vitaluxo.com
Legal Entity:
Zhengzhou Kuangrun Network Technology Co., Ltd.
Registered Address:
No. 368-1, Duanfang Village, Wangcun Town, Xingyang City, Zhengzhou City, Henan Province, China
Unified Social Credit Code:
91410182MAE9N7W33R
Customer Support Email:
service@vitaluxo.com
vitaluxo.com is owned and operated by Zhengzhou Kuangrun Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
When contacting us regarding an existing order, please provide your order number and the email address used during checkout so we can assist you more efficiently.
For damaged product inquiries, please provide photos of the product and packaging to help us review the situation more quickly.
VITALUXO — Artistic stone sculptures designed to bring character and elegance to everyday spaces.